NEWS | March 31, 2020

An unexpected thank you from the PICU/PCICU goes a long way

(SACRAMENTO)

In these unprecedented and stressful days for UC Davis Health and the entire community, one simple guideline might be that lots of people can use a thank you. Even better: A thank you with candy.

Protective Service Officer Jesse Rippy with basket of candy from the PICU/PCICU team. Protective Service Officer Jesse Rippy with basket of candy from the PICU/PCICU team.

That was the thinking in the Pediatric and Cardiac Intensive Care Unit recently when they reached out to the protective service officers in the UC Davis Medical Center with an unexpected thank you, and an even more unexpected candy basket in appreciation for all the extra support they have been giving patients and their families throughout the hospital.

“They really deserve it,” said Virpal Donley, interim nurse manager of the PICU/PCICU. “We should tell them more often how much we appreciate them.”

Donley said the PICU/PCICU, which has a 24-hour visitor policy during normal times, has long relied on PSO officers to check in with the unit after 9 p.m. to see if a visitor should be allowed up.

“It’s a service we were always thankful to have,” she said.

In mid-March, before the medical center suspended all but a very few visits to patients in the battle again COVID-19, visitations were limited in the hospital but still allowed.

“The PSOs had to call for every single patient in the hospital all day.” Donley said. “Our unit discussed how much their workload had increased and wanted to say thank you for all their hard work to support our unit and the hospital. It can be easy to forget how much every unit and every person can help us care for our patients.”