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Understanding Insurance, Payment and Billing
Financial or billing questions?
Billing Questions?
If you have questions about billing, insurance or financial arrangements, please email or call the appropriate phone number below:
Hospital bill before discharge (Financial Clearance Department):
Hospital bill after discharge, doctors’ fees, or outpatient services bill (Patient Billing Customer Service):
- TDD (hearing impaired): 916-734-9230
Note: For all email communication between the Patient Billing Customer Service Department, patients must first read and sign this email consent form and send to hs-patientbilling@ucdavis.edu.
Concerns about denied health insurance claims, preauthorizations, etc.
No Surprises Act disclosure
A UC Davis financial counselor is available to answer your questions about insurance coverage and financial assistance programs for which you may be eligible such as Medi-Cal, the county Medically Indigent Services Program or other programs. To meet with a financial counselor, call the Financial Clearance Department at 916-734-3245 (4-3245 on a hospital phone), Monday–Friday, 8 a.m. to 4:30 p.m
In addition, UC Davis patients who are eligible for State Disability Insurance (SDI) may request assistance with completing disability application forms and obtaining necessary medical documentation, for a nominal $10 processing fee. For more information, call 916-734-2293 (4-2293 on a hospital phone) between 8 a.m. and 4 p.m.
UC Davis Health's patient financial assistance page contains more information on our Financial Assistance (Charity Care) program, including policy information, income guidelines and the program application. Visit the patient financial assistance page »
Hospital charges
Daily hospital charges include fees for your room, meals, 24-hour nursing care and other services such as laundry, housekeeping, mail delivery, accounting and security. Charges are determined by your room type and the amount of care required. In addition, diagnostic and treatment procedures, medical tests, certain supplies and drugs, and services of hospital specialists, such as radiologists and pathologists, also are part of your hospital bill.
We generally bill your insurance company or health plan within two weeks after your discharge. Once your insurance company pays its portion, you will be billed for co-pays, deductibles or services for which your insurance company does not pay. If you are hospitalized for more than three weeks, we may bill your insurance company at two or more intervals.
For billing questions contact the Patient Billing Customer Service Department by phone at 916-734-9200.
For all email communication between the Patient Billing Customer Service Department, patients must first read and sign this email consent form and send to hs-patientbilling@ucdavis.edu.
Physicians’ fees
Your physicians’ charges are billed separately. Your insurance company, Medi-Cal, Medicare or your primary-care physician’s medical group will be billed for the professional services you receive. Once your insurance company or health plan is billed, you will receive a monthly statement of account activity identifying your portion to pay. Any charges not paid by your insurance carrier are your responsibility.
