Information about visiting or accompanying a patient

Last updated June 7, 2021

We are currently limiting visitors within UC Davis Medical Center in order to help keep the novel coronavirus (COVID-19) out of the hospital. This careful decision was made in an effort to protect our patients, staff and community.

Thank you for your understanding. Please see below for more information and options.

We know there are a few situations when having loved ones (visitors) present is necessary to care delivery. In these cases, visitors will be allowed based on the exceptions listed below.

However, in all cases, loved ones are only allowed if they do not have symptoms of illness (such as fever, runny nose, cough, shortness of breath).

Visitors are not permitted for COVID-positive patients.

General visitor policies:

Two visitors will need to be identified and designated by each patient before visiting (the Pavilion information desk will have a record of the designated visitors, who may be modified during the patient’s stay).

Visitors will be screened and welcomed between 9 a.m. and 9 p.m., and visitors must stay in the room with the patient during the entire visit. Visitors may briefly access the cafeteria, while practicing social distancing and keeping time spent in the public spaces brief.

  • Labor and Delivery patients may have two support persons/partners. If desired by the patient, a doula is also permitted to be present if prior arrangements have been made with the hospital and the doula follows hospital PPE and infection control guidelines. View our birth center visitor page for more information.
  • Patients who are at the end-of-life may have two loved ones at a time at the bedside, and may rotate additional loved ones on the designated visitor list.
  • Patients who have an appointment at UC Davis ambulatory clinics, Cancer Center, laboratory or radiology, may have one loved one with them.
  • Visitors under the age of 16 are not permitted.

Visitors are not permitted for adult COVID-positive patients during the 14-day quarantine period.

Adult COVID-positive patients at end-of-life or having physical, intellectual, cognitive and/or developmental disabilities, may have one support person (a loved one who is determined essential to the care of the patient or medically necessary), stay and quarantine with the patient, so long as the support person does not leave the room.

Obstetrical/Postpartum and Labor and Delivery COVID-positive patients, may have one support person stay and quarantine with the patient, so long as the support person does not leave the room.

For pediatric COVID-19 positive patients: One parent/guardian may stay and quarantine with the patient, in the patient’s room, so long as the parent/guardian has no more than mild COVID-19 symptoms and the parent/guardian does not leave the room. If the parent/guardian does leave the room, they can no longer stay with the child. (Meals will be provided.)

Patients in the NICU: If parents/guardians are COVID-19 positive or have any symptoms of illness, they are not permitted to enter the NICU. One caregiver will be able to visit as long as they are not from the same household with the COVID-19 positive parents/guardians.

In any of these scenarios, loved ones will be screened for flu-like symptoms, i.e. fever, cough, sore throat. Visitors are required to wear a mask covering their nose and mouth for the entire time and length of the visit.

Emergency Department visitor policies:

Emergency Department patients can have one loved one with them, who must be 18 or older. Visitors must stay at bedside and not in the waiting room.

  • ED Patients may have one designated asymptomatic visitor who must stay and may not rotate with another visitor unless the patient is less than 18 years of age, in which case two designated visitors may be at the bedside.
  • Dying patients (patients receiving comfort care), or patients with a life-threatening diagnosis, may have two loved ones at the bedside.
  • Patients in the Admission Pathway area may have one visitor at bedside, during visiting hours only (9 a.m. - 9 p.m.).
  • Patients admitted and in the ED > 24 hours may have one visitor at bedside, during visiting hours only (9 a.m. - 9 p.m.).
  • Patients who are COVID-positive may NOT have visitors.
  • Patients who are COVID Rule Out may have one designated visitor.
  • All patients and visitors must wear hospital-issued surgical masks.
  • Visitors allowed by this policy must stay at the bedside.

Ambulatory clinics, lab and radiology visitor policies:

Patients who have an appointment at UC Davis ambulatory clinics, laboratory, or radiology may have one loved one with them. Masking policies will be in place for the entire time and length of the visit

View our outpatient policy for caregivers at UC Davis Health clinics

Questions and answers

Are there restrictions for a visitor entering the hospital?

In any situation, visitors will be screened before each visit for symptoms of illness, i.e., fever, cough, sore throat, etc. Visitors will be required to wear a mask for the entire visit. 

Visitors must stay in their patient’s room for the entire time of the visit. Visitors are permitted to access the cafeteria, and are encouraged and expected to practice social distancing, and to keep the time in public spaces brief. The hospital’s information desk in the Pavilion will be given a list of patients who qualify to have visitors. Visitors who are unable to adhere to these visitor guidelines may be asked to leave by department staff.

What are other options besides in-person visiting?

UC Davis Health can provide an iPad for a patient to video call loved ones (via Zoom or other digital platforms).

What are coronavirus and COVID-19?

Coronavirus are a family of viruses that cause illnesses from the common cold to SARS (severe acute respiratory syndrome) and MERS (Middle East Respiratory Syndrome). Symptoms include fever, shortness of breath and other flu-like symptoms. 2019 novel coronavirus (COVID-19), which was first discovered in Wuhan, China, has been declared a pandemic by the World Health Organization (WHO)

For more information, please visit our coronavirus information and resources page.

Our goal

Our goal in introducing these visitor restrictions is to protect you, your loved ones, other patients in the hospital and our staff. Patient and public safety are always our top priorities. Thank you again for your understanding during this difficult time. 

A variety of short- and long-term parking options are available for visitors. For directions to UC Davis Medical Center, a parking map and a walking map of the hospital's main floor, please visit the Maps and Directions page.

Our Parking and Transportation Services department also has a website with information about parking, courtesy shuttles and more. 

Cell phone use

Cell phone use is generally allowed except where signs or staff indicate that phones must be turned off. While conversing on a cell phone, you must stay at least three feet away from all medical devices and patients connected to them. When restrictions are in place, the phone function must be fully powered off (not set to vibrate or silent mode), but you may continue to use Wi-Fi in airplane mode. Restrictions may change or be set on a case-by-case basis.

Wireless Internet access

UC Davis Medical Center provides Internet access points at no charge in areas throughout the hospital and nearby buildings for guests who have devices that can receive wireless signals. You will be able to get on the Internet when you are near an access point. Guests are expected to use the wireless access in a legal and responsible manner.

Typically the wireless connection will automatically be detected by your device, or you can connect manually through your device's Wi-Fi settings

ATMs

ATMs are located at the hospital’s west entrance and at the main entrance near the information desk.

Pastoral services and meditation room/chapel

Chaplains are available 24 hours daily to provide pastoral care services and spiritual support to all. To contact a chaplain, call 916-734-3657 (4-3657 on a hospital phone), or call or text pager 916-816-7729 and leave a call-back number.

The Battistella Meditation Room/All-Faith Chapel on the first floor is a quiet place to sit, relax and reflect, and has regular services and events.

Pets and service animals

We recognize the important role pets and service animals have in our lives. Service animals are generally permitted. Visits by pets — all animals other than service animals — are permitted in some instances. There are specific requirements that apply to both service animals and pets. For more information or questions, please ask our staff.

No smoking policy

UC Davis enforces a strict no-smoking policy inside the hospital, its facilities and in all outdoor areas on the Sacramento campus. Read more about alternatives and stop-smoking resources 

Parking

Parking Structure 3 is the main and long-term parking for the hospital, with no time limit. It is located off X Street. Short-term parking is also available in Lot 3, located off X Street next to the traffic circle at the main hospital entrance. Parking is approximately $2 per hour. Visitors can purchase a discounted multi-day pass from the attendant.

Brief patient drop-offs and pick-ups are allowed in the driveway at the hospital main entrance. Please be careful of pedestrians, and do not block traffic or leave your vehicle unattended.

For additional information, visit our Maps and Directions page or call our Parking and Transportation Services department at 916-734-2687.

Courtesy shuttle service

UC Davis Health's courtesy shuttle offers convenient, on-site transportation within the medical center campus. Routes connect the hospital with various buildings, parking lots and other locations, including public transportation stops.

Accommodations

For information about nearby hotel accommodations or accessing health-care services at UC Davis, call our Consumer Resource Center from Monday through Friday between 8 a.m. and 5 p.m. at 800-2-UCDAVIS (800-282-3284).

Security

Uniformed university police and security personnel are on duty throughout the hospital 24 hours a day.  If you see or hear anything that concerns you, please notify a member of our staff immediately. 

More resources

For additional information on nearby lodging, local restaurants and food delivery options, grocery stores and miscellaneous services click here.