Online offerings

Working Virtually, Tips and Resources

This site includes articles and tutorials to help you most effectively use Zoom as we all navigate the coronavirus pandemic.

Giving Effective Feedback (online)

Adapted from Workshop in a Box: Visual Demonstration of Small Group Facilitation Techniques for Faculty Development: https://www.mededportal.org/publication/5103 to provide efficient, consistent, and easily accessible faculty development to small group facilitators. This module is generalizable for other types of small groups, learners and faculty development settings.

Managing Workplace Conflict: Navigating the COVID-19 Crisis (Webinar Recording)

The COVID-19 crisis has dramatically changed the way most of us work. In just a matter of weeks, the situation has created immense organizational uncertainties and placed tremendous pressures on our professional and family lives. These conditions create the perfect storm for workplace conflict, which is exacerbated by stress, uncertainty, and barriers to communication. Dealing with workplace conflicts created by our unusual situation requires a clear understanding of the link between the crisis and the potential for workplace tensions.

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How to Build (and Rebuild) Trust (TED Talk)

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

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How to Apologize: Asking for Forgiveness Gracefully

Scott has just arrived at his staff meeting, and he can tell that his boss, Catherine, is stressed. He ignores the tension in the room, and launches into his carefully researched presentation.

After a few minutes, however, Catherine picks up on a tiny error and begins to berate Scott. She accuses him, and the rest of the team, of not pulling their weight. Her hurtful words embarrass Scott, and he leaves the meeting early because he's so upset.

As the days pass, Scott expects Catherine to apologize for her behavior. However, the apology never comes, and their relationship becomes strained, resentful, and unproductive. A few months later, Scott takes a position in another department.

In this situation, Catherine could have healed her relationship with Scott with a sincere apology after the meeting. But, instead, she lost a talented team member.

In this article, we'll see why apologies are so important, and we'll look at how to apologize with sincerity and grace when you've made a mistake.

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Communication with Angry Patients Through Deescalation (online)

Patients in the health care setting sometimes experience anxiety for a variety of reasons. A newly diagnosed illness, separation from loved ones, threat associated with diagnostic tests or surgical procedures, and expectations of life changes are just a few factors that cause anxiety. How successfully a patient copes with anxiety depends, in part, on previous experiences, the presence of other stressors, the significance of the event causing anxiety, and the availability of supportive resources. The nurse can be a support to the patient. The nurse helps to decrease anxiety through effective communication. Communication methods reviewed in this skill will assist the nurse in helping an anxious patient to clarify factors causing anxiety and to cope more effectively. There are four stages of anxiety with corresponding behavioral manifestations: mild, moderate, severe, and panic.

Estimated duration: 30 Minute

Audience: All faculty

Training organization: UC Davis Health Center for Professional Practice of Nursing

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