Professionalism for Faculty and Residents

Instructors: Laura Kenkel, M.D. and Dan Ragland, Ph.D.

Upon completion of this course, learners will be able to:

  1. Describe professionalism and professionalism lapses;
  2. Review current conceptualizations of professionalism lapses;
  3. Discuss challenges involved in identifying professionalism lapses;
  4. Explore underlying factors that may contribute to professionalism lapses;
  5. Consider options for responding to professionalism lapses, including available supports and resources.

» 0.5 CME Credits are available for this course.

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Managing Workplace Conflict: Navigating the COVID-19 Crisis (Webinar Recording)

The COVID-19 crisis has dramatically changed the way most of us work. In just a matter of weeks, the situation has created immense organizational uncertainties and placed tremendous pressures on our professional and family lives. These conditions create the perfect storm for workplace conflict, which is exacerbated by stress, uncertainty, and barriers to communication. Dealing with workplace conflicts created by our unusual situation requires a clear understanding of the link between the crisis and the potential for workplace tensions.

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How to Apologize: Asking for Forgiveness Gracefully

Scott has just arrived at his staff meeting, and he can tell that his boss, Catherine, is stressed. He ignores the tension in the room, and launches into his carefully researched presentation.

After a few minutes, however, Catherine picks up on a tiny error and begins to berate Scott. She accuses him, and the rest of the team, of not pulling their weight. Her hurtful words embarrass Scott, and he leaves the meeting early because he's so upset.

As the days pass, Scott expects Catherine to apologize for her behavior. However, the apology never comes, and their relationship becomes strained, resentful, and unproductive. A few months later, Scott takes a position in another department.

In this situation, Catherine could have healed her relationship with Scott with a sincere apology after the meeting. But, instead, she lost a talented team member.

In this article, we'll see why apologies are so important, and we'll look at how to apologize with sincerity and grace when you've made a mistake.

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How to Build (and Rebuild) Trust (TED Talk)

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

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Computational Thinking for Problem Solving (online)

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains.

Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling.

The course is at an introductory level with various practical assignments.

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Speaking to Inform: Discussing Complex Ideas with Clear Explanations and Dynamic Slides (online)

In the professional realm, most speeches and presentations we give are informative in scope. A scientist needs to explain her recent research findings. A financial officer needs to report on quarterly earnings to his company’s board. A technology professional needs to educate a consumer about a new product. Any time you need to convey ideas or demonstrate a process, you’re dealing with informative speaking.

Informative speaking is a fun puzzle. You need to think from the perspective of your audience to identify what they need to hear in order to understand the key ideas. How much does the audience already know? What are the most important elements to convey? How should one convey these ideas with appropriate breadth and depth given the time constraints of the speech? This demands a strategic approach to speech design that we’ll undertake in this class.

By the end of the course, you should be able to explain complex ideas vividly and accessibly, design clear and compelling presentation slides, convey your passion for a topic while maintaining your professional credibility, and speak dynamically from notes and/or a manuscript. Learners will record speeches, providing and receiving peer feedback.

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Process Mining: Data Science in Action (online)

Computational thinking is the process of approaching a problem in a systematic manner and creating and expressing a solution such that it can be carried out by a computer. But you don't need to be a computer scientist to think like a computer scientist! In fact, we encourage students from any field of study to take this course. Many quantitative and data-centric problems can be solved using computational thinking and an understanding of computational thinking will give you a foundation for solving problems that have real-world, social impact.

In this course, you will learn about the pillars of computational thinking, how computer scientists develop and analyze algorithms, and how solutions can be realized on a computer using the Python programming language. By the end of the course, you will be able to develop an algorithm and express it to the computer by writing a simple Python program. This course will introduce you to people from diverse professions who use computational thinking to solve problems. You will engage with a unique community of analytical thinkers and be encouraged to consider how you can make a positive social impact through computational thinking.

The course is at an introductory level with various practical assignments.

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