VitalSmarts Crucial Conversations

Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

This is a blended learning class. Some of the work will be done outside of the class at your own pace.

Presented by:

Vicky Tibbs, MBA, ACC
Change Management Consultant
UC Davis Health

Audience: Open to all faculty

View workshop dates and details

VitalSmarts Crucial Accountability

Crucial Accountability teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. This course is beneficial for anyone who relies on the efforts of others to get things done!

This course will prepare you to:

  • Master performance discussions—get positive results and maintain good relationships.
  • Motivate others without using power—clearly and concisely explain specific, natural consequences, and permanently resolve problems.
  • Manage projects without taking over—creatively help others avoid excuses, keep projects on track, and resolve performance barriers.
  • Move to action—agree on a plan, follow up, and manage new expectations.

This is a blended learning class. Some of the work will be done outside of the class at your own pace.

Presented by:

Vicky Tibbs, MBA, ACC
Change Management Consultant
UC Davis Health

Audience: Open to all faculty

View workshop dates and details

VitalSmarts Influencer Workshop

Whether you’re managing a team of ten or a large organization, Influencer Training provides the skills you need to change the behavior of others. The course is also highly effective for those without formal authority.

In spite of the fact that we’re routinely trying to alter behavior, few of us can articulate an effective strategy to create this behavior change. It’s time this changed. By drawing from the skills of many of the world’s best change agents and combining them with five decades of social-science research, Influencer Training creates a powerful and portable model for behavior change.

Influencer Training provides skills to:

  • Identify the high-leverage behaviors you should focus on
  • Diagnose the real causes behind behavior problems
  • Effectively motivate and enable others—regardless of formal authority
  • Create behavior-change strategies that yield rapid, lasting results

This is a blended learning training. Some of the work will be done outside of the class at your own pace.

Presented by:

Vicky Tibbs, MBA, ACC
Change Management Consultant
UC Davis Health

Audience: Open to all faculty

View workshop dates and details

VitalSmarts Getting Things Done

Getting Things Done® training teaches skills to manage the constant flow of requests, tasks, and interruptions we face daily. By learning how to capture, clarify, and organize incoming requests, we are more likely to make strategic decisions about where to invest our time and energy, focus on the right priorities, and prevent critical projects from slipping. We are also less likely to experience stress and burnout.

Getting Things Done® training teaches participants how to:

  • Capture all incoming requests in a few key places
  • Process your inbox more effectively
  • Take action on tasks rather than procrastinating
  • Organize tasks and projects to maximize efficiency
  • Do the right things in the right moments
  • Align time and resources to be productive, not just busy

Presented by:

Vicky Tibbs, MBA, ACC
Change Management Consultant
UC Davis Health

Audience: Open to all faculty

View workshop dates and details

Managing Workplace Conflict: Navigating the COVID-19 Crisis (Webinar Recording)

The COVID-19 crisis has dramatically changed the way most of us work. In just a matter of weeks, the situation has created immense organizational uncertainties and placed tremendous pressures on our professional and family lives. These conditions create the perfect storm for workplace conflict, which is exacerbated by stress, uncertainty, and barriers to communication. Dealing with workplace conflicts created by our unusual situation requires a clear understanding of the link between the crisis and the potential for workplace tensions.

View the webinar recording

How to Apologize: Asking for Forgiveness Gracefully

Scott has just arrived at his staff meeting, and he can tell that his boss, Catherine, is stressed. He ignores the tension in the room, and launches into his carefully researched presentation.

After a few minutes, however, Catherine picks up on a tiny error and begins to berate Scott. She accuses him, and the rest of the team, of not pulling their weight. Her hurtful words embarrass Scott, and he leaves the meeting early because he's so upset.

As the days pass, Scott expects Catherine to apologize for her behavior. However, the apology never comes, and their relationship becomes strained, resentful, and unproductive. A few months later, Scott takes a position in another department.

In this situation, Catherine could have healed her relationship with Scott with a sincere apology after the meeting. But, instead, she lost a talented team member.

In this article, we'll see why apologies are so important, and we'll look at how to apologize with sincerity and grace when you've made a mistake.

View the video and article

How to Build (and Rebuild) Trust (TED Talk)

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

View the video

Computational Thinking for Problem Solving (online)

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains.

Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling.

The course is at an introductory level with various practical assignments.

View the e-Learning course

Speaking to Inform: Discussing Complex Ideas with Clear Explanations and Dynamic Slides (online)

In the professional realm, most speeches and presentations we give are informative in scope. A scientist needs to explain her recent research findings. A financial officer needs to report on quarterly earnings to his company’s board. A technology professional needs to educate a consumer about a new product. Any time you need to convey ideas or demonstrate a process, you’re dealing with informative speaking.

Informative speaking is a fun puzzle. You need to think from the perspective of your audience to identify what they need to hear in order to understand the key ideas. How much does the audience already know? What are the most important elements to convey? How should one convey these ideas with appropriate breadth and depth given the time constraints of the speech? This demands a strategic approach to speech design that we’ll undertake in this class.

By the end of the course, you should be able to explain complex ideas vividly and accessibly, design clear and compelling presentation slides, convey your passion for a topic while maintaining your professional credibility, and speak dynamically from notes and/or a manuscript. Learners will record speeches, providing and receiving peer feedback.

View the e-Learning course

Process Mining: Data Science in Action (online)

Computational thinking is the process of approaching a problem in a systematic manner and creating and expressing a solution such that it can be carried out by a computer. But you don't need to be a computer scientist to think like a computer scientist! In fact, we encourage students from any field of study to take this course. Many quantitative and data-centric problems can be solved using computational thinking and an understanding of computational thinking will give you a foundation for solving problems that have real-world, social impact.

In this course, you will learn about the pillars of computational thinking, how computer scientists develop and analyze algorithms, and how solutions can be realized on a computer using the Python programming language. By the end of the course, you will be able to develop an algorithm and express it to the computer by writing a simple Python program. This course will introduce you to people from diverse professions who use computational thinking to solve problems. You will engage with a unique community of analytical thinkers and be encouraged to consider how you can make a positive social impact through computational thinking.

The course is at an introductory level with various practical assignments.

View the e-Learning course