Record of Student Complaints Policy

PURPOSE
To ensure that a record of student complaints is maintained by the University.

AUDIENCE
All medical students, faculty, and staff

LCME STANDARD
3.5 Learning Environment/Professionalism

POLICY

DEFINITION
Student Complaint: a written statement of concern submitted by a student and filed with the appropriate office.

UC Davis has a commitment to ensuring that student complaints are resolved quickly, using a fair and reliable management process. The University takes complaints seriously and ensures all processes are clear, prompt, and confidential to the extent possible. In addition, the University utilizes this process to help identify patterns of concern and to respond and improve.

Students are welcome to meet with the Associate Dean for Students to discuss concerns. If a student feels their concern has not been addressed, or wants to file a formal complaint, they must submit the complaint to the UC Davis Office of Student Support and Judicial Affairs.

The record of student complaints shall include an account of the student complaints received, the processing of those complaints, and how the processing comports with institutional policies and procedures.

PROCEDURE

Students should follow the grievance procedure as outlined on the Office of Student Support and Judicial Affairs website
Questions should be directed to the Associate Dean for Students

RESPONSIBILITY
Associate Dean for Students

REFERENCES
Learning Climate Policies
Office of Student Support and Judicial Affairs Student Rights and Grievances

RELATED POLICY
Code of Academic and Social Conduct Policy

POLICY OWNER
Associate Dean for Students

REVIEWED BY
Associate Dean for Students*

REVIEWED DATE and REVIEW CYCLE
February 2024; 3-year cycle

* Indicates the Policy Owner