PURPOSE
To ensure that a record of student complaints is maintained by the University.

AUDIENCE
All medical students

LCME STANDARD
3.5 Learning Environment/Professionalism

POLICY
UC Davis has a commitment to ensuring that student complaints are resolved quickly, using a fair and reliable management process. The University takes complaints seriously and ensures all processes are clear, prompt, and confidential to the extent possible. In addition, the University utilizes this process to help identify patterns of concern and to respond and improve.

Students are welcome to meet with the Associate Dean of Students to discuss concerns. If a student feels their concern has not been addressed, or wants to file a formal complaint, must submit the complaint to the UC Davis Office of Student Support and Judicial Affairs.

The record of student complaints shall include an account of the student complaints received, the processing of those complaints, and how the processing comports with institutional policies and procedures.

DEFINITIONS
Student Complaint: a written statement of concern submitted by a student and filed with the appropriate office.

PROCEDURE

  1. Students should follow the grievance procedure as outlined on the Office of Student Support and Judicial Affairs website
  2. Questions should be directed to the Associate Dean of Students

RESPONSIBILITY
Associate Dean of Students

REFERENCES
Learning Climate Policies
Office of Student Support and Judicial Affairs Student Rights and Grievances

RELATED POLICY
Code of Academic & Social Conduct Policy

POLICY OWNER
Associate Dean of Students

REVIEWED BY
Associate Dean of Students

REVIEWED DATE and REVIEW CYCLE
February 2021; 3 year cycle