How to Use PhysicianConnect | Patient Referrals | UC Davis Health

PhysicianConnect is a secure, web-based version of UC Davis Health’s Epic system. It provides real-time access to shared patient records and supports communication with UC Davis Health teams.

Key features:

• View upcoming appointments and current admissions
• Place referrals and check referral status
• Order labs and imaging
• Create new patient records
• Send secure In Basket messages

Access is available to:

• Referring providers and their staff
• Clinical partners with a treatment relationship
• Administrative and support staff (e.g., utilization review)
• Other approved entities (e.g., attorneys, release of information (ROI) copy agencies, research monitors)

• Referring providers and staff: Complete a Physician Connect Portal Access Agreement
• Non-referring entities: Access is granted through a sponsorship process

Register to use PhysicianConnect

Each organization designates a Provider Administrator who can:

• Grant access to new users
• Update roles
• Revoke access

You can request access in three ways:

• Send an In Basket message through PhysicianConnect (recommended)
• Email: roi@health.ucdavis.edu
• Fax: 916-734-2126 (on official letterhead)

What to Include in Request

• Patient name, date of birth, and gender
• UC Davis MRN # (if available)
• Your office name, address, and phone number
• Subject line: “This is a STAT Access request for PhysicianConnect”
• Reason for access/request

Timing

STAT requests are processed within 30 minutes during business hours

After-hours Urgent Access

If a patient chart is needed after business hours, please call our 24/7 Help Desk.

Call 24/7 Help Desk: 916-734-4357 (916-734-HELP)

PhysicianConnect users can receive email notification summaries of unread messages, including referral notifications. Email notifications are automatically enabled when an account is created, and users can customize which event notifications they receive.

Email Notification Example: 

Key features:

• Email summaries of unread messages and referral notifications
• Notifications are automatically enabled when an account is created
• Users can customize the types of event notifications they receive
• Users within the same PhysicianConnect group share a patient list and receive the same notifications in their In Basket

PhysicianConnect User View Example: 

Referral notifications are currently generated when:

• A referral is created or authorized
• A referral is canceled or denied
• An appointment linked to the referral is scheduled or canceled
• A patient is a no-show for the appointment linked to the referral
• A referral note is added

For password resets, one-on-one training, system errors or issues, reactivating an account or to close your account:

Call 24/7 Help Desk: 916-734-4357 (916-734-HELP)

Access the user guide and training materials the PhysicianConnect portal.