At UC Davis Health, we understand the need to work from wherever you are. When you're traveling or working from home please follow these tips to stay secure, connected and productive. 

To minimize the impact on UC Davis Health's infrastructure and support resources, please use these options in this order.

  1. If you have a UC Davis Health laptop, bring it home and start using it. It is already secured and ready for remote work with AnyConnect VPN installed.
  2. If you don't have a UC Davis Health laptop, use your personal computer (click here to review the personal equipment use security policy) in order of least complex to most complex setup, here are your options:
    • Option 1: Access your most commonly used applications on the web:
      • HSAPPS for remote access to Epic, OWA, RL Solutions and many other applications.
      • Office 365 for email (requires DUO)
      • WebEx: for video and audio conferencing
    • Option 2: If you need full access to the UC Davis Health network, file shares/mapped drives and a broader set of specialized applications, use the AnyConnect VPN This is the most complex setup but provides the broadest access.
      • Install AnyConnect VPN
      • Your computer must be encrypted, and make sure your computer is backed up.
  1. The need for UC Davis Health issued computers is being evaluated by leadership. We have very limited access to additional computers. More inventory has been ordered but global supply chains are stretched due to the COVID-19 impact on China. Requests for laptops will be prioritized to support critical patient care and revenue cycle operations. 

    COVID-19 Temporary Work from Home Laptop Request Process

Telework Confidential Information Guideline

Managing your UC Davis Health Phone and Voicemail

Cisco Phones and Voicemail

Enable Call Forwarding from your Cisco Phone

  1. Leave the phone on the hook (no dial tone) and press the FwdAll
  2. Enter the desired forwarding number (e.g., 9+1+area code+number) or press the Message/Voice Mail Button to forward your calls to voice mail

Cancel Call Forwarding from your Cisco Phone

  1. Leave the phone one the hook (no dial tone) and press the FwdOFF soft key

If you need to set up call forwarding and you are already remote please contact the Technology Operations Cener at 916-734-4357

NEC Phones and Voicemail

Enable Call Forwarding from your NEC Phone

  1. Leave the phone on the hook (no dial tone) and press the FwdAll
  2. Enter the desired forwarding number (e.g, 9+1+area code+number) or (45070) to forward your calls to voice mail.

Hosting and Attending Remote Meetings using Webex and Zoom

Webex

Webex is a simple, all-in-one solution that lets you meet across desktops, mobile devices, and conference rooms. Webex is free to UC Davis Health faculty, staff and students, and the UC Davis Health Webex instance is approved for use with restricted data.

We've put together a webpage of Webex Resources to help you have a Webex meeting that is (almost) as good as being there. We recommend using a headset (like the one that came with your mobile phone) when using Webex.

Zoom

Zoom is a web-based video conferencing tool with a local, desktop client and a mobile app that allows users to meet online, with or without video.

Additional Resources

If you need more information or help completing these steps, please refer to the links below.

Mapping your Shared or Personal Drives on UC Davis Health-issued Laptop (only)

Click here for Windows 10 Shared Drive Mapping Instructions.
Click here for Mac Shared Drive Mapping Instructions.

Spok Mobile

Need more reliable paging? Learn how to use SPOK Mobile as a secondary paging system to your smartphone.

Work from Home Helpful Links

Many applications used at UC Davis Health are available via a Microsoft Explorer or Chrome web browser.

IT Help Desk – Technology Operations Center

If you have questions about any of these resources please contact the Technology Operations Center (TOC). The TOC provides IT support 24 hours a day, 7 days a week.

  • Technology Operations Center (TOC) Phone: 916-734-4357

If you would like to submit your own ticket, visit https://ucdh.service-now.com/itss and click on the Get Help icon.