Family and visitor information
Please see our "Visiting a patient" page for the current visitor policy.
Your child's hospital room
Next to your child’s bed is a call bell attached to a long cord. If you need to call your child’s nurse, simply press the red button and someone will answer on the intercom to determine what you need. Your nurse will be notified by her beeper. The other buttons control the television and lights. Each bed is equipped with its own VCR. There are movies available at each nursing station.
Your child’s room also has a bedside table, a storage close, and a chair that converts into a bed. For safety, the bed or crib rails must be raised at all times. The bathroom and showers are for patient use only. Separate bathrooms are available for family members and visitors. A bathtub is also available for your child.
Staying in touch with your child
If you are from out of town, you may be eligible for low-cost lodging at the Kiwanis House or the Ronald McDonald House, located on the grounds of the UC Davis Children's Hospital. A new hotel, Courtyard by Marriott, is walking distance from the hospital and offers discounted rates for the relatives of hospitalized patients. For more information about these accommodations, please call Social Services at 916-734-2583.
Learn more about lodging »
In the pediatric unit, each patient’s bedside has a telephone with its own number, which is posted in the room. When calling from outside the hospital you may dial this number directly between 8 a.m. and 10 p.m. You may also call 916-734-2011 and ask for your child’s room.
If you wish to speak to your child’s nurse, you may dial the nursing unit directly at 916-703-3070. Patient information is considered confidential and will only be given to the parents or legal guardians of the hospitalized child. Please explain this to other relatives and family friends.
- For local calls in the 916 area code, dial “9” plus the number.
- For toll-free calls, including 800, 888, 877, dial “9” plus “1” and the toll-free number.
- For long-distance calls, when calling collect, dial “0” and wait for an operator, or when using calling cards, dial “9” and follow the calling-card instructions.
- Remember, use of cellular or digital phones is prohibited inside the hospital.
In-room patient and family education
Because education is so important in both prevention and treatment, your nurse is a resource to assist you in understanding your child's illness and hospitalization. In addition, we offer Closed Circuit Television (CCTV) in your children's room available 24 hours a day. There are a wide variety of topics you can view, ranging from "A Pediatric Welcome" video to "Car Seat Safety." We also offer an educational handout that you may find helpful.
Meals and meal times
The hospital serves meals around 8 a.m., 12 noon and 5:30 p.m. A daily menu is delivered to your child’s room that lets you choose what your child will eat the next day. See the dietitian for more details.
If your child is on a regular diet, food also may be brought from home.
Playroom and teen room
The playroom is open from 9 a.m. to 8 p.m. with the exception of quiet time from 1:30 p.m. to 2:30 p.m., it is no longer closed during meals. The room offers toys, games and books. Through the hospital’s Child Life Program, art and music therapists provide one-to-one opportunities for creative self-expression and diversion. Other activities include medical playgroups and story time. Volunteers oversee the playroom under the supervision of child life specialists. The playroom is considered a procedure-free area.
Your child will enjoy receiving mail from friends and relatives. Send them to:
Visits from siblings and child's friends
The hospital cannot accommodate siblings overnight, but we do encourage them and your child’s friends to visit. Visiting hours are from 9 a.m. to 9 p.m. daily. Because many patients are at risk for infection, we ask the following regarding young visitors:
- They must check in with the bedside nurse before going into the patient’s room.
- They must be healthy and have no fevers, coughs, rashes or other common childhood illnesses.
- They must not have been exposed to chicken pox, measles or any other contagious disease within the last month.
- They must be supervised at all times.
For certain patients with siblings who are not able to visit them in the hospital, a two-way video unit may be available.
For the safety of our patients, the pediatric floor is a locked unit. To enter, you must press the nurse button on the intercom just outside the door. A staff person will assist you with entering. If your child is younger than 1 year old or has other security issues, a monitored band (Acetic) will be placed on his or her arm or leg. This alarm alerts staff if patients wearing the bands are near the unit’s exit areas.
No smoking, alcohol and drugs
Smoking is not permitted inside UC Davis Children's Hospital or the Medical Center and within 20 feet of any building entrance. Alcohol and illegal drugs are not permitted. Because of our concern for the safety and health of our patients, staff and visitors, the medical center is entirely smoke-free – inside and out – a policy which began July 1, 2008.