OnCore Virtual Office Hours

Every fourth Thursday, 9-10 a.m., via Teams

The CTSC Clinical Trial Management System Operations Office offers monthly office hours in order to provide complimentary assistance with the following:

•    Protocol Shell Builds
•    Calendar / Specification Builds
•    Coverage Analysis
•    Study Budget Financials in OnCore
•    Identification of Internal Costs
•    Internal Budget (formerly UBT) in OnCore

Drop in an office hours event or schedule an appointment.

Email questions in advance to ctmsops@health.ucdavis.edu

CTMS Invoicing Virtual Office Hours

Bi-weekly on Wednesdays, 1-2 p.m.

We are here to support your study teams with any questions or guidance needed. Topics we will cover include:

•    Invoice Processes and Updates: Stay informed about the latest changes and ensure smooth invoicing for your studies.
•    Navigating Aggie Enterprise (AE) and PPM Billing Events: Gain clarity on billing events, effective use of Aggie Enterprise tools, and the streamlined financial workflows managed by CTMS Ops for consistent and efficient clinical trial operations.
•    Conversion Revenue: Understand the conversion revenue process and how revenue is tracked.
•    CGA/ServiceNow Inquiries: View ServiceNow requests and/or concerns.
•    Void/Amend Processes: Learn the steps for managing voided or amended transactions in OnCore.
•    Holding Accounts: Review Holding Account/General Ledger

Drop in an office hours event or schedule an appointment.

Email questions in advance to ctmsops@health.ucdavis.edu.

Florence Virtual Office Hours

First Friday of every month, Noon - 1 p.m.

Get help with the following:

•    What is Florence and how it can benefit you
•    How to get started, training and access
•    How to request Florence eBinders

Drop in an office hours event or schedule an appointment by sending an email to: florenceebinders@health.ucdavis.edu 

Email questions in advance to florenceebinders@health.ucdavis.edu .