Service requests should be submitted by departments with access to the OnCore system. If your department has been deployed in OnCore and you do not have access, please submit a New User Service Now ticket for training and access. Internal users can access OnCore from our UC Davis secure website. External users will need to have a UC Davis active directory account to access VPN to get to the secure website.
If your study team has not yet been deployed in OnCore, your study may need to go through the Bridge process. The Bridge process is located in the UC Davis Clinical Research Guidebook in Confluence.
The OnCore system is necessary to integrate study records into EPIC. All studies subject to UC Davis Health Policy 2317 should be entered in OnCore, specifically, all studies that:
Research staff is still responsible for completing EMR (EPIC) billing review workflows with the implementation of OnCore.