Clinicians | Faculty Development | UC Davis Health

Healthcare Impact Lab: Training Program in Clinical Practice Improvement

Build real solutions for real healthcare challenges in 30 days.

Learn to identify how conflict progresses, how to apply conflict management tools in a healthcare environment, and more.

Learn to identify conflict styles, and how to appropriately apply de-escalation tools to conflicts in a healthcare environment.

This course supports all healthcare workers in recognizing dangerous situations and promotes situational awareness and personal defense. By completing this course, learners will be able to explain what situational awareness means in the context of personal safety, assess the safety of the clinical environment, locate UC Davis Health resources that help make one’s environment safe while working, identify options for self-defense, determine how applying cultural linguistic sensitivity to clinician-patient interactions can avoid possible confrontations, as well as how addressing clinician implicit biases can be a means of reducing workplace violence.

Upon completion of this course, learners will be able to:

1. Describe professionalism and professionalism lapses;
2. Review current conceptualizations of professionalism lapses;
3. Discuss challenges involved in identifying professionalism lapses;
4. Explore underlying factors that may contribute to professionalism lapses;
5. Consider options for responding to professionalism lapses, including available supports and resources.

Upon completion of this course, you will be able to: Define race, racism and anti-racism; Discuss the history of race as a social construct; Explain how race is used in medicine (often incorrectly); Distinguish race as a social construct from genetic populations with shared ancestry; and Identify methods of practicing anti-racism in medicine.