Microsoft 365 migration accelerated: What you need to know

Dear Colleagues,

The Microsoft 365 (M365) Migration team has successfully transitioned more than 6,000 users. With substantial progress underway, we’re accelerating the project timeline — the new target completion date is June 30.

We understand this transition has presented challenges, especially for users navigating old and new environments. By completing the migration sooner, we aim to reduce this friction and improve your day-to-day experience.

Get Ready for the Migration

To help you prepare, please review the following resources:

• Customer Documentation
• Video Tutorial
• M365 Migration Webpage

For Users with Dual Appointments (Health + Campus)

If you need your Campus email account for business purposes, please submit a ServiceNow Self-Service ticket to the M365 team to request it. Please note that this will result in you having to carefully navigate two email boxes, including taking responsibility for ensuring that PHI remains in the Health mailbox only.

Migration Checklist

If you’re migrating your account, follow these steps:

Before Migration:

• Back up your Outlook inbox rules.

On Migration Day: If you need help on your migration day, please join the scheduled Teams Drop-In Support Call from 8 a.m. to 12 p.m.

• Remote users: Reconnect to VPN before starting.
• Onsite users: Connect to UCDH-PROD Wi-Fi or use a wired Ethernet connection.

After Migration:

• After 48 hours, you can no longer send emails from your Campus email account.

View Full Migration Instructions

Should I Update My Email Address Anywhere?

No. Please do not update your email address to your new @health.ucdavis.edu in the Online Directory or any other application. The Online Directory data and many other data repositories flow into other systems. Changing your email address to @health.ucdavis.edu in these systems may cause problems with access to other systems and applications.

Need Help?

If you have questions or need support:

• Submit a ticket via M365 Migration Issues – ServiceNow Self-Service
• Call the Help Desk: 916-734-HELP (4357)
• Email: m365migration@health.ucdavis.edu
  (Please note: response times may be delayed due to high volume)

This migration is critical in strengthening our security and ensuring HIPAA compliance. Thank you for your continued patience and support.

For more information, visit the M365 Migration Hub.

Yours in health,
Scott Harrison
Chief Technology Officer
UC Davis Health