Caregiver policy for outpatient clinic visits
To help limit spread of novel coronavirus (COVID-19), we have new policies for visits to our outpatient clinics:
- For your safety, only one essential caregiver or loved one may accompany patients.
- Note: There may be some exceptions, in limited pediatric situations or when another person is needed as part of the patient's care team.
- The caregiver or loved one can wait in the clinic lobby or designated waiting area, if the visitor is masked and able to maintain at least 6 feet of space from others. If there are too many visitors in a waiting area at one time and proper social distancing cannot be maintained, some visitors may be politely asked to wait outside.
- Patients and essential caregivers must wear face masks at all times during their clinic appointment while in the outpatient building.
- If the patient or the person with them is experiencing any of the following flu-like symptoms:
- - coughing; sneezing or runny nose; fever or recent fever; headache or muscle aches -you will be asked to reschedule your visit.
- All patients 3 and over and their caregivers, will be required to wear a mask.
Appointments and Referrals
The UC Davis MIND Institute clinic provides comprehensive evidence-based assessments of children with possible neurodevelopmental disorders. The clinic providers give treatment recommendations to referring schools, agencies, physicians, and mental health clinicians.
Families interested in having their children seen in our clinic should ask their primary-care physicians (PCP) to submit a referral to the UC Davis Health's Physician Referral Center at 800-482-3284. Insurance and self-pay options are available. To learn more about our referral process, call our main number at 916-703-0300.
Research into the causes and most effective treatments is a critical function of the MIND Institute. We welcome your participation in our clinical research studies.
**For prescription refills: Contact your pharmacy for refills.
Prescripción para recambios: Recambios para la prescripción: Por favor, póngase en contacto con su farmacia para recambios.
Families interested in having their children evaluated at the MIND Institute will need to take the following steps:
Step 1: How to begin
Families should first ask their Primary Care Physician (PCP) to submit a referral for the MIND Institute to the UC Davis Physicians Referral Center at 800-4UC-DAVIS. The clinical staff at the MIND Institute will receive the referral from the Physicians Referral Center.
Step 2: Records collection may include
Patients may be asked for the following:
- Complete an intake questionnaire prior to the visit
- Individualized Educational Plans
- Previous diagnostic and/or psychological testing
- Current and past medical history
- School records
Step 3: Clinic Triage
All referrals are reviewed by a MIND Institute Clinic staff member to ensure that the patient is seen by the appropriate provider.
Step 4: Insurance Authorization
MIND Institute Clinic staff will contact your insurance carriers for authorization and communicate with families.
Step 5: Appointment Scheduling
Appointments are determined according to clinical triage criteria established by a team of clinicians. Generally, an appointment will be made with 3-5 weeks of the referral date. Patient flow, provider schedules and family schedules must also be taken into consideration when scheduling the appointment.
Payment Options
- Currently, insurance and self-pay options are available. We accept most major insurance carriers, as well as 3 mental health care plans. Insurance authorization for services must be provided by the Primary Care Physician (PCP) at the time of the referral for plans that require PCP authorization.
- MIND Institute Clinic staff will obtain authorization from the patient's insurance company for PPO plans not requiring PCP authorization.
- Depending on their insurance carrier, patients may be asked to pay a co-pay at the time of the visit. There are also referrals initiated through contracts with California Children’s Services (CCS), and Regional Centers. Eligibility for referrals generated through these contracts is determined by the service agency.
- Medi-Cal is accepted for certain services, when authorized, including Pediatric Child Development and Pediatric Genetic Services.
Other Resources
- Interpretive services are available for non-English speaking patients.
- Families with children under 3 years of age who have developmental delays or older children who have autism and/or intellectual disabilities should contact their local Regional Center and request an intake appointment.
- Families of children 3 years and older who suspect any type of developmental problem are also encouraged to contact their local school and request an Individual Education Plan (IEP) to assess and treat developmental and learning delays. Children are eligible for school based services free of charge and in a setting appropriate to their specific needs.
- The Resource Center contains information and resources relating to neurodevelopmental disorders and other conditions. Books, handouts, brochures and use of the computer for research are available. The information is helpful to parents, caregivers and the community. For more information about the resources, please contact Steve Ruder at 916-703-0227 or sruder@ucdavis.edu.
For more information about the Assessment Clinic, please contact:
Lisa Gaynes
Practice Manager
916-703-0236
Scheduling Phone & Appointment Status
916-703-0300 or 888-883-0961
Physicians Referral
800-4UC-DAVIS
Fax for sending documents and records
916-703-7941
MASSIE FAMILY CLINIC SICK POLICY
The MIND Institute values the health and safety of its patients, research participants, employees, students, and visitors. We ask that if you have an appointment and are experiencing flu like symptoms or other infectious symptoms, please call ahead before visiting the MIND Institute. You may be asked to reschedule your appointment. Our staff will implement these safeguards as conditions warrant. We appreciate your understanding.
