Last week, Mike Condrin, interim CEO, and Kimmie Bleichner-Jones, interim COO, presented Senior ER Trauma Technician Sue Nowack with a Point of Pride (POP) Award. The award recognizes employees who live our values of kindness, trust and inclusion, and highlights our patients’ voices, acknowledging that every day, acts of empathy and compassion, both large and small, take place across our health system.
Mike Condrin, interim CEO, DAISY Award winner - Sue Nowack, senior ER Trauma Technician, and Kimmie Bleichner-Jones, interim COO
From Sue’s nomination:
“I wanted to nominate Sue Nowack for her exceptional performance and dedication as a Sr. ER Trauma Tech. Her commitment to patient care, attention to detail, great work ethic and ability to remain calm and act quickly under pressure exemplify the qualities that make her an invaluable member of our team.
“It was a busy day in the emergency room, with a packed waiting area and numerous patients needing triage. Sue demonstrated outstanding initiative and diligence. Upon returning from her lunch break, she began reviewing the waiting room and noticed a patient who had been waiting over an hour to be triaged.
“When Sue attempted to call the patient, she realized the patient was not answering but was brought in by EMS and given her age, she thought that the patient could not have gone far. “Rather than dismissing the situation, Sue immediately took action. She reached out to the nurse who had initially interacted with the patient to obtain a detailed description of the patient and used this information to search for the patient.
“Sue’s persistence paid off when she located the patient who, unfortunately, was unresponsive. Recognizing the urgency of the situation, Sue quickly sought assistance from a nearby nurse.
“Together, they discovered the patient had a concerning pulse, and Sue ensured the patient was immediately brought back for care. Sue’s vigilance and quick thinking were instrumental in identifying this patient and getting her brought back to receive the emergency care the patient needed.
“Her ability to assess the situation, seek assistance, and act decisively underscores her professionalism and dedication to patient safety. She represents the intelligence, work ethic, and compassion required in this challenging role.
“It is a privilege to work alongside Sue, and I am proud to call her a colleague. She truly embodies the values and standards of our team, and her contributions deserve recognition.”
Congratulations, Sue, on this well-deserved POP Award!
