Small Dose, Big Impact: Trauma-informed communication saves a life

UC Davis Health’s Workplace Violence Prevention (WPVP) Program is committed not only to ensuring safety, but also to fostering resilience, empathy, and compassion in every interaction.  

Recently, Lead Consultant Glenn Glasgow demonstrated these values in a way that underscores the vital role trauma-informed communication plays in our daily work. 

 The WPVP team was alerted to a situation where a patient had crossed communication boundaries with a staff member.  

Glasgow quickly stepped in to engage the patient directly. During the conversation, he identified the underlying issue: the patient was experiencing significant life stress. Glasgow listened with care, guided the conversation with compassion, and provided supportive recommendations for what the patient could do if they experienced thoughts of self-harm. 

 Days later, the patient reached out again—not with concern, but with gratitude. They shared that they had been in crisis, remembered Glasgow’s advice, and credited those words with saving their life. 

While this story is remarkable, it is not uncommon at UC Davis Health.  

Every day, WPVP team members utilize trauma-informed communication strategies to de-escalate, support, and empower patients and staff. Glasgow’s actions serve as a powerful reminder of the importance of approaching difficult moments with humanity, empathy, and respect. 

The Workplace Violence Prevention Program is proud to highlight Glenn Glasgow for embodying the program’s mission and- for making a difference in the lives of those we serve. 

Believe in Better

This story is part of UC Davis Health’s “Believe in Better” campaign, which shares real stories from patients and employees about how compassion, innovation, and excellence come to life across our organization.

In the coming weeks, visit this page for more stories that inspire you to bring your best to work and take pride in being part of UC Davis Health.

If you have a meaningful experience to share – big or small – please email HS-InternalCommunications@ucdavis.edu with “Believe in Better” in the subject line.