Switch to the Duo Mobile app: Texts, callbacks to be discontinued Feb. 24

Emerging cybersecurity threats are targeting higher education institutions, and the University of California is taking proactive steps to protect our campuses, our digital infrastructure, and the personal information of our students, faculty, and staff.

To enhance cybersecurity protections and meet new requirements from the University of California Office of the President, UC Davis and UC Davis Health students, faculty, staff, and affiliates will use the Duo Mobile app to verify their identity and access campus services and UCPath.

Beginning February 24, 2025, text messages and phone callbacks will no longer be offered as login approval options for Duo, the multi-factor authentication tool in use at UC Davis and UC Davis Health. Originally, the changeover was scheduled for Feb. 15 before it was extended.

We recognize that this change may be challenging for some members of our community. If you do not have a Duo mobile app compatible device or have accessibility needs, you may use a hard token (a piece of hardware that generates unique codes for identity verification), available for purchase.

For questions, contact:

• Your department IT support, if applicable.
• Technology Operations Center for UC Davis Health at 916-734-HELP (4357), 24 hours, 7 days a week.

We are working to provide more information and resources to help with this important transition in the following weeks. You can find updates at: https://movetoduo.ucdavis.edu/. Thank you for your partnership as we work together to keep UC Davis and your personal information secure.