ED waiting room act of compassion earns POP Award

This month's Point of Pride (POP) Award was presented to Mindee Lilley, a Guest Relations supervisor. The POP Award recognizes that every day, countless actions of empathy and kindness – large and small – take place across our health system.

The nomination reads:

Mindee was assisting our Guest Relations staff in the Emergency Department, as the volume was very high and increasing as the day went on. A guest approached window #4 to alert our team that a patient had just experienced a seizure in the adult waiting room. Mindee approached the guest to check in with him and see if he needed medical attention. 

The patient explained that he had epilepsy and that he believed he just had a seizure in his seat. Mindee acted quickly to find a clinician to help the patient before his symptoms worsened. A nurse approached the patient, asked him a few questions and went back into triage.

Mindee did not leave the patient's side to ensure he was taken care of. After a few minutes, the patient began seizing again. Mindee immediately responded and made sure the patient didn't fall out of his chair. She called another clinician for backup, and the care team responded to the patient in the waiting room. Mindee's attention to detail and swift response to the medical emergency prevented further harm to the patient.

She truly exemplified our organization's core values through teamwork and collaboration, fostering a safe environment that encourages growth and wellness. As a level 1 trauma center, these situations can be tense and complex to understand and handle, especially in a non-clinical role. Mindee did an amazing job keeping the situation under control and showing empathy for our patients, the guests around her and the staff working in the Emergency Department. Way to go, Mindee!

On Tuesday, Kimmie Bleichner-Jones, Interim Chief Operating Officer, and Annie Reyes-Salgado, Vice President of Support Services, presented the POP Award to Mindee. 

"I’m grateful to be here today to show our appreciation for Mindee, whose swift action, calm presence and compassion supported a patient in crisis and helped keep them safe during an extremely stressful situation," said Annie.

Congratulations to Mindee on her POP Award!

Do you know an employee who goes above and beyond for our patients? Nominate them for a Point of Pride (POP) Award now!