UC Davis Health

Contracted Urgent Care Centers |UC Davis Health

Urgent Care for UC Davis Health Patients With HMO Insurance (Managed Care Patients)

How to seek urgent care so it is covered by your insurance plan

If you are a UC Davis Health patient with HMO insurance and you are seeking urgent care, the best place to start is by calling your regular UC Davis Health primary care clinic or primary care doctor’s office – no matter what time or day or day of the week it is.

You can call your primary care clinic 24 hours a day, 7 days a week, 365 days a year for live human help with urgent care. Even if it is evening, a weekend, or a holiday.

A member of our clinic staff, or an advice nurse, will always be available through that number to help find and authorize urgent care that is covered by your health insurance plan.

Important:

If you go to an urgent care clinic without getting authorization from us, you may have to pay an out-of-pocket expense that your insurance won’t cover. If you go to an urgent care clinic that does not partner with us, you may also have to pay an out-of-pocket expense.

That’s one reason it’s best to start by calling your UC Davis Health primary care clinic when you are seeking urgent care. Our staff or advice nurses are available 24 hours a day, 365 days a year to help find and authorize covered urgent care options.

How we will help you find urgent care

When you call your primary care clinic, here’s how our staff or advice nurses will help you seek urgent care:

If you call the clinic during regular office hours, a member of our staff will let you know if we are able to set up a same-day appointment for you.

Many of our UC Davis Health primary care clinics do provide same-day appointments for our patients when they have the space to do so.

If we can’t offer you a same-day appointment, or if you call after regular business hours, our staff or advice nurse will let you know which community urgent care clinics near you are covered by your insurance.

Our staff will also provide the authorization you need to visit one of those urgent care centers without facing extra out-of-pocket costs under your insurance.

And we may be able to contact the urgent care center to let them know that you’re coming.

Our staff or advice nurse might also recommend that you use UC Davis Health’s Telehealth Express Care. 

With this service, you can easily connect with UC Davis providers via a smartphone, tablet or computer for urgent needs and same-day and extended hours video visits.

For some situations or conditions, our staff or advice nurse may connect you with UC Davis Health’s in-home urgent medical care service. This service is provided by our partner Dispatch Health. 

Note: Patients cannot directly make an appointment with this service.

If you believe you are having a medical emergency, as always please dial 9-1-1 or go to a hospital emergency room. 

Urgent Care Sites That Partner With UC Davis Health

Below are the urgent care centers that we partner with for HMO (managed care) patients.

Remember, it is best to call your UC Davis Health primary care clinic first (24 hours a day, 365 days a year) before visiting one of these sites. That will help prevent you from having to pay out-of-pocket costs that are not covered by your insurance. 

For UC Davis Health patients who are UCD HNT Medi-Cal members, the list below will say if an urgent care center is an approved Medi-Cal site.

Information such as open hours, phone numbers, and time of last patient accepted may change without notice. If needed, double check with the urgent care center you wish to visit.