Telehealth Express Care: How to Connect | MyUCDavisHealth | UC Davis Health

To begin using the MyUCDavisHealth app, search and download from the App Store or Google Play Store. Once downloaded, open the app and accept the end-user license agreement. Then create a user account or sign in with your existing MyUCDavisHealth username and password.

To ensure a seamless connection during your Express Care video visit it is highly recommended to also download the ExtendedCare Cloud app on your device, if it’s not already installed. This app will run in the background during your video visit.

Step 1: Log in to the MyUCDavisHealth app and press menu. Once the menu drop down appears, press Express Care under Find Care.

Step 2: Enter your current location. If the info already inserted is correct, press confirm.

Step 3: Choose the reason for your Express Care visit.

Step 4: Fill in the asterisk area to let your care team member know what you would like to discuss. Then press put me in line.

Step 5: To talk to the next available care team member, press proceed. You will be added to the waitlist to see the next available provider.

You will then have the option to enter your phone number or email to receive an alert when your provider is ready or you can enter UC Davis Health’s virtual waiting room, where a care team member will join you shortly.

Step 6: Press Begin visit to connect your video call. You may be prompted to install the ExtendedCare Cloud app on your device, if it’s not already installed. This app will run in the background during your video visit.

Once the ExtendedCare Cloud app is installed, it may take up to 20 seconds for the camera screen to activate. Rotate your screen horizontally for the landscape view.

If this is your first video visit, click “allow access to the microphone and camera” from the pop-up message.

Visit the MyUCDavisHealth web portal at health.ucdavis.edu/login. Then create a user account or sign in with your existing MyUCDavisHealth username and password.

Note: Express Care can be accessed using Chrome or Firefox. It is not available using Internet Explorer.

Step 1: Log in to MyUCDavisHealth and click Your Menu in the upper left-hand corner. Once the menu drop down appears, click Express Care under Find Care.

Step 2: Enter your current location. If the info already inserted is correct, click confirm.

Step 3: Choose the reason for your Express Care visit.

Step 4: Make sure My computer is clicked to indicate what device you will be using for your Express Care visit.

Then select the Test hardware button. A web page will open where you will be prompted to test your device’s camera, microphone, speaker and network.

Step 5: Click proceed to be added to the waiting list.

Step 6: Fill in the asterisk area to let your care team member know what you would like to discuss. You have the option to enter your phone number or email to receive an alert when your provider is ready. Then click put me in line.

Step 7: Click Begin video visit to connect your video call. It may take up to 20 seconds for the camera screen to activate. You will then enter UC Davis Health’s virtual waiting room, and a care team member will join the video call shortly.

If this is your first video visit, click “allow access to the microphone and camera” from the pop-up message.