The award recognizes organizations for the commitment and initiative necessary to cultivate and maintain long-lasting loyalty among their patients and the communities they serve.
Each year, NRC Health ranks 100 healthcare facilities based on their consumer loyalty score. The winners lead the industry in delivering exceptional patient experiences.
“In this ever-evolving and often challenging healthcare industry, UC Davis Health continues to build on our strengths in world-class patient care, as this award reflects,” said Chief Clinical Officer Bruce Hall. “We take pride in how our excellent employee teams consistently surpass expectations in providing exceptional care and ensuring quality and equitable access for all patients."
Only the top facilities receive the highest honor of Best in Class. UC Davis Health was among only 11 organizations nationwide to receive the top honor.
"Our 2024 Consumer Loyalty Best in Class Award winners are truly exceptional," said Helen Hrdy, chief customer officer at NRC Health. "UC Davis Health has dedicated itself to fostering human understanding and enhancing healthcare experiences that cultivate loyalty. Their efforts serve as a beacon of inspiration for us and for hospitals and health systems nationwide."
NRC Health is a market research organization that helps healthcare systems learn data-driven insights about their patients to improve patient and system outcomes.
