Jennifer L. Paoli, M.B.A.
Business Manager

The Business Office handles the financial, budgetary, and business related operations for the Patient Care Services Division. This includes development and oversight of operating expense and revenue budgets, financial analysis and reporting, census and budget analysis projections, as well as development of FTE, budget control, and budget implementation procedures.
The Nursing Unit Support Services department coordinates, maintains, evaluates, researches and corrects any issues that pertain to safety, medical products and environment for all departments within Patient Care Services. This includes procurement of complex or highly technical supplies, capital and non-capital equipment, capital improvement projects, equipment inventory, and development and renewal of vendor contracts.

Samuel Brown-Dawson,
ACPE Supervisor
Manager of Clinical Pastoral Services

The Department of Chaplaincy Services & Education provide spiritual, religious, and pastoral care and services to meet the needs of all patients, guests, and staff while conducting an interfaith professional training for ministry through ACPE.

As chaplains we spend time providing compassionate and holistic care holding hands and talking about what is important to person or persons. We help them find meaning and acceptance in the midst of suffering, pain, grief, death and dying drawing understandings and connection from their spiritual, religious, and value systems. We help others talk about their feelings of fears, anger, anxiety, hopes, and joys.

Marcus M. Christian, CSPHA
Manager, Lift Team

The Patient Care Services Lift Team serve as safe patient handling and mobility (SPHM) experts who collaborate with UC Davis nursing and other health-care professionals to ensure proper lifting and positioning techniques. The goal of the Lift Team is to provide safe patient handling with transfers and repositions and to prevent or eliminate patient movement injuries in the inpatient setting. It is the responsibility of the Lift Team to ensure the safety of our patients, employees, and volunteers by enforcing the policies and procedures outlined by the Safe Patient Handling and Movement Policy. Lift Technicians serve as a resource in the use of safe patient equipment and the movement of patients/residents. In addition, Lift Technicians serve as body mechanics and safe patient movement techniques coaches to all employees in the inpatient setting.

The Lift Team is available 24 hours a day 7 days a week.

An DeYoung
Leave of Absence Department

Leave of absence coordinators facilitate the leave process by providing the supervisor and employee appropriate information and forms in accordance with the University’s leave policies.  The LOA unit assists divisions supported by LOA Centralized Services with the following leaves of absence:


  • Employee's own serious health condition
  • Family member's serious health condition
  • Pregnancy Disability leave
  • Parental Bonding
  • Military leave (exigency, family and uniformed training/service)
  • Personal leave
  • Union Business leave
  • Workers' Compensation leave


Leave of absence resources related to Family and Medical Leave, Pregnancy Disability Leave, and links to important information available on other websites can be found at


LOA Centralized Services employs 4 LOA Coordinators, 2 pregnancy disability/parental bonding coordinators and 2 workers’ compensation/transitional work-accommodation coordinators.  Hours of operation are Monday through Friday 7:00 a.m. - 4:30 p.m.


LOA Centralized Services supports all divisions at UC Davis Health except Compliance, Health Sciences Development, Human Resources, Information Technology, Legal Affairs, Risk Management, School of Medicine and School of Nursing.

Elena Morrow, CT, CMI

Manager, Medical Interpreting Services

Medical Interpreting Services at UC Davis Medical Center was established in 1985 as part of a Community Advisory Board’s study initiated by the UC Davis Medical Center. Today, it provides language access services to patients, their families, UCDH providers and staff in 20 languages in-house and over 100 languages overall, including American Sign Language. Medical Interpreting Services department is dedicated to enhancing access to healthcare services for UCDH linguistically and culturally diverse patient population through professional medical interpretation, written translation, and cross-cultural communication. It offers the following services: on-site and telephone interpreting, video interpreting, healthcare interpreter training, bilingual provider certification program, in-services to staff, cultural competency workshops, written translations, proofreading, and voice-overs.

Website: Medical Interpreting Services at UC Davis Medical Center

Tim S. Phillips

Manager, Patient Transport Services

The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the inpatient units and diagnostic areas. 

Natoshia Benvenuti

Manager, Patient Care Services Administration


The Patient Care Services Administrative Supervisor is responsible for the day-to-day operations of the Chief Patient Care Services office, Chief Operating Officer office, and the Patient Care Services Directors office, including supervision of all office support and professional staff. The Administrative Supervisor also has direct responsibility for coordination of the Employee Apparel Program, review and processing of Professional Development Funds requests for the PCS Division, management of the Specialty Certification program for nursing differential pay, and monitoring of nursing license renewals for PCS.

Stacy Hevener, RN, MSN, CCRN-K, CPHQ

Director, Quality and Safety, Patient Care Services

Patient Care Services (PCS) Q&S Nurse Champion Mission

Positively change culture and improve outcomes by reinforcing quality and safety initiatives at UCDH.

Q&S Champion Vision

The Q&S Champion will act in collaboration with UCDH staff to:

  • Promote education related to outcomes and data analysis for quality indicators.
  • Facilitate and evaluate unit based quality improvement plans.
  • Integrate the quality improvement process into UCDH PCS Goals and provide a higher level review of performance that may affect multiple departments or services.
  • Review and evaluate data in relation to national benchmarks (NDNQI, Vizient, NHSN/CDC).
  • Facilitate incorporation of benchmarked data in professional governance practice councils and unit based leadership annual goals and projects.
  • Engage front line staff and leadership to ensure compliance at the bedside with established patient care guidelines.
  • Collaborate with all disciplines to monitor and evaluate compliance, and to help facilitate continuous quality improvement and safety.
  • Analyze data relative to quality and safety practices seeking opportunities for continued improvement.
  • Conduct high level reviews of outcomes in conjunction with hospital wide initiatives.

Michelle Young, MBA, BSRC, RRT

Respiratory Care Department Manager

UC Davis Respiratory Care Department utilizes evidence-based medicine to provide respiratory care to adults, children and infants in acute care and intensive care units within UC Davis Medical Center. Respiratory Care Practitioners perform physical assessments, provide inhaled medications, deliver medical gasses, manage mechanical respiratory equipment, and provide patient and family education related to respiratory diseases. The Respiratory Care Department leadership team includes the Manager, an Adult Clinical Education and Quality Improvement Coordinator, a Children’s Hospital Clinical Education and Quality Improvement Coordinator, 4 COPD/Asthma Case Managers, 7 Respiratory Care Supervisors, and supports 132 highly skilled bedside Respiratory Care Practitioners. The Respiratory Care Department is dedicated to serving our community by providing quality patient and family centered care.

Laurie Daffern

Manager, Staffing and Bed Control

The Staffing and Bed Control department is a 24 hour department located within Patient Care Services. The department is responsible for documentation of daily Patient Care Services Staffing Sheets and schedule changes and updates. The Staffing Office also serves as a resource for ANSOS/Web Scheduler  providing guidance and assistance to PCS managers and ANII regarding the systems. Staffing personnel work closely with Nursing Supervisor to distribute supplemental staff including Registered Nurses, HUSC’s, Special Duty Caregivers and Mental Health Workers  based upon unit census and acuity.

Bed Control is responsible for the placement of all in-patient admission from multiple points of entry including Emergency Department, Ambulatory Clinics, Transfer Center and Perioperative areas.  Bed Control work s with Nursing Supervisor to ensure patient flow is moving as the priority of the admissions fluctuate from hour to hour.